4.41 out of 5
4.41
8702 reviews on Udemy

FREE Microsoft Dynamics 365 For Beginners (Updated for 2020)

Learn the basics to become an Expert of Microsoft Dynamics 365 (CRM) Enterprise Solution and Boost Your Career Growth.
Sign Up For Microsoft Dynamics 365 Free Trial and Practice.
Get familiar with Microsoft Dynamics 365 For Sales, Customer Service, Project Service Automation, Field Service Important Terms
Become comfortable in navigating through the application.
Learn about Security Model, Adding Users, Customizations, Reporting and lot more.

***Updated the entire course to the latest version of Microsoft Dynamics 365 Customer Engagement (CRM)***

This Microsoft Dynamics 365 course has the highest numbers of students and positive reviews IN THE WORLD!
(Seriously, thank you so much for your Love 🙂 )

If you are a Programmer or Business Analyst or Existing non-Microsoft Solutions Consultant or want to be a Dynamics 365 Consultant, this is the best course to start your learning journey to earn more.

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HERE’S WHAT STUDENTS ARE SAYING:

“Overall, this course has been very helpful. I went from not even knowing what Microsoft CRM was to having a good basic understanding of the interface and features of the software. This course has definitely been worth doing and the instructor is great!” – Tyler Martin

“Before starting this course I never heard about Microsoft Dynamic 365 (CRM), one of my friend suggested me to just dirty your hands with MS Dynamic 365 (CRM). Actually I am coming development background so initially its look boring for me but after understanding about Dynamic 365 (CRM), I enjoyed this course very much. Looking forward to join another course. Thanks a lot Abhay. Great work.” – Ram Thakkar

As a complete beginner in this Software this has been very helpful and informative so far. Thank you!” – Aleksander Penev

It is a very sweet lecture, despite being free. He took his time to explain every details you need to know about MS Dynamics. I am SugarCRM certified developer and willing to dive into MS Dynamics. I will Surely register for more of your courses in future. Thanks Abhay Sharma.” – Aremu Habibullahi

“This was a very good course, I am just starting to use Dynamics CRM and this course was very helpful.” – Orlando Sanders

“With no experiences in CRM, attending this course was really huge benefits. It guide you trough everything and I like the bonus in end of this course. I will recommended this course to anyone who would like to get into CRM.” – Ahmad Hassan

“Thank you so much for creating the course. I enjoyed the learning about the CRM platform. I hope to take more courses in the future to further my career in ICT. Much appreciated” – Seraz Khan

And thousands of positive reviews…

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Microsoft Dynamics 365 (CRM) is a Enterprise Business Solution by Microsoft.

It includes:

  • Microsoft Dynamics 365 For Sales to help companies improve Sales.

  • Microsoft Dynamics 365 For Customer Service to help companies improve their customer support & experience.’

  • Microsoft Dynamics 365 For Project Service Automation for managing end to end projects and

  • Microsoft Dynamics 365 For Field Service to manage Mobile workforce of the companies.

By the end of this course, you will have complete understanding of all four apps and much more… plus, this is a complete practical course.

Microsoft Dynamics 365 is one of the hottest and fastest growing business solution in the market.

The average salary of the Dynamics 365 Consultant is $85,000 – $100,000 Per Annum which will continue to grow…

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HERE’S WHAT YOU WILL LEARN:

Module 1: Get Started With Microsoft Dynamics 365

  • What Is Microsoft Dynamics 365?

  • Microsoft Dynamics 365 Deployment Types

  • Microsoft Dynamics 365 Sign Up Process

  • Microsoft Dynamics 365 Application Navigation

Module 2: Microsoft Dynamics 365 For Sales Overview

  • Dynamics 365 For Sales Important Terms

  • Dynamics 365 For Sales Demo

Module 3: Microsoft Dynamics 365 For Customer Service Overview

  • Dynamics 365 For Customer Service Important Terms

  • Dynamics 365 For Customer Service Demo

Module 4: Microsoft Dynamics 365 For Project Service Automation (PSA) Overview

  • Dynamics 365 For Project Service Automation Important Terms

  • Dynamics 365 For Project Service Automation Demo

Module 5: Microsoft Dynamics 365 For Field Service Overview

  • Dynamics 365 For Field Service Important Terms

  • Dynamics 365 For Field Service Demo

Module 6: Microsoft Dynamics 365 Other Important Features

  • Dynamics 365 Records And Activities Creation

  • Dynamics 365 User Creation And Security Model

  • Dynamics 365 Settings And Administration

  • Dynamics 365 Customization

  • Dynamics 365 Reporting Overview

Quick Recap 🙂

  • Course Quick Recap

I look forward to teaching you this amazing technology.

To Your Success,
Abhay Sharma

#1 Udemy Best-Selling Instructor for Microsoft Dynamics | Microsoft Certified Trainer (MCT)

Welcome

1
Welcome

Welcome to the Free Microsoft Dynamics 365 (CRM) Course For Beginners. In this lecture, you will learn what to expect from this course and I have given a quick snapshot of what you will learn. Welcome again to this Free Microsoft Dynamics 365 (CRM) Course for Beginners.

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Very Important - If You Want To Boost Your Career Growth
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Dynamics 365 New Interface (Must Watch)

Get Started With Microsoft Dynamics 365 (CRM)

1
What Is Microsoft Dynamics 365?

In this lecture, you will learn what is Microsoft Dynamics 365 (CRM) application and about the core capabilities of Microsoft Dynamics 365 (CRM) application.

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IMPORTANT: Please Read
3
Microsoft Dynamics 365 (CRM) Deployment Types

In this lecture, you will learn about Microsoft Dynamics 365 (CRM) Deployment Types and what's the best way to get started with the Microsoft Dynamics 365 (CRM) application.

4
Microsoft Dynamics 365 (CRM) Sign Up Process

In this lecture, you will learn the step by step process to sign up for Microsoft Dynamics 365 (CRM) application 30-Day Trial. Also the quick configuration required after the Microsoft Dynamics 365 (CRM) Trial sign up process.

5
Microsoft Dynamics 365 (CRM) Application Navigation

In this lecture, you will learn how to navigate through the Microsoft Dynamics 365 (CRM) application. I will explain the different application areas and how to quickly learn the navigation process.

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Test Your Knowledge - Get Started With Microsoft Dynamics 365

Microsoft Dynamics 365 (CRM) For Sales

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Before You Move Forward.
2
Microsoft Dynamics 365 For Sales Important Terms

In this lecture, you will learn about important terms of Microsoft Dynamics 365 (CRM) For Sales application. It's important to understand the key concepts before you start using the application.

3
Microsoft Dynamics 365 For Sales Application Demo

In this lecture, I will practically show you how to use Microsoft Dynamics 365 (CRM) For Sales application. It's a quick demo explaining the process flow and also how to follow the complete sales process inside the Microsoft Dynamics 365 (CRM) For Sales application.

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Let's test your knowledge - Dynamics 365 For Sales

Microsoft Dynamics 365 (CRM) For Customer Service

1
Microsoft Dynamics 365 For Customer Service Important Terms

In this lecture, you will learn about important terms of Microsoft Dynamics 365 (CRM) For Customer Service application. It's important to understand the key concepts before you start using the application.

2
Microsoft Dynamics 365 For Customer Service Application Demo

In this lecture, I will practically show you how to use Microsoft Dynamics 365 (CRM) For Customer Service application. It's a quick demo explaining the process flow and also how to follow the complete customer service process inside the Microsoft Dynamics 365 (CRM) For Customer Service application.

Microsoft Dynamics 365 (CRM) For Project Service Automation (PSA)

1
Microsoft Dynamics 365 For PSA Important Terms

In this lecture, you will learn about important terms of Microsoft Dynamics 365 (CRM) For Project Service Automation (PSA) application. It's important to understand the key concepts before you start using the application.

2
Microsoft Dynamics 365 For PSA Application Demo

In this lecture, I will practically show you how to use Microsoft Dynamics 365 (CRM) For Project Service Automation (PSA) application. It's a quick demo explaining the process flow and also how to follow the complete Project Service Automation (PSA) process inside the Microsoft Dynamics 365 (CRM) For PSA application.

Microsoft Dynamics 365 (CRM) For Field Service

1
Microsoft Dynamics 365 For Field Service Important Terms

In this lecture, you will learn about important terms of Microsoft Dynamics 365 (CRM) For Field Service application. It's important to understand the key concepts before you start using the application.

2
Microsoft Dynamics 365 For Field Service Application Demo

In this lecture, I will practically show you how to use Microsoft Dynamics 365 (CRM) For Field Service application. It's a quick demo explaining the process flow and also how to follow the complete Field Service process inside the Microsoft Dynamics 365 (CRM) For Field Service application.

Microsoft Dynamics 365 Important Features

1
Dynamics 365 Records & Activities Creation

In this lecture, you will learn how to create records and activities inside Microsoft Dynamics 365 (CRM). I will show you the different ways to create records and why they are useful.

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Dynamics 365 User Creation & Security Model

In this lecture, you will learn how to add users inside Microsoft Dynamics 365 (CRM) application. Also, what are the necessary things you must consider so the newly added user is able to access and use the Microsoft Dynamics 365 (CRM) application. We will also talk about the Security model.

3
Microsoft Dynamics 365 Settings & Administration

In this lecture, you will learn about Microsoft Dynamics 365 (CRM) application settings and administration features. Most of the administration settings are one time, however you might want to revisit them as and when required. I will practically show you what's inside the Microsoft Dynamics 365 (CRM) Administration settings.

4
Microsoft Dynamics 365 Customization Overview

In this lecture, you will learn the overview of Microsoft Dynamics 365 (CRM) customization and configuration. Also, I will practically show you how to customize the Dynamics 365 application by taking a scenario.

5
Microsoft Dynamics 365 (CRM) Reporting Overview

In this lecture, you will learn about Microsoft Dynamics 365 (CRM) application reporting features. I will show you some of the out of the box reports available and also how to quickly create a report using a Report wizard.

Quick Recap & A Gift :)

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Course Quick Recap

Let's do a quick recap of what you have learned in this course.

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BONUS - Info about Best-Selling Course

Claim your Microsoft Dynamics 365 Best-Selling Course here.

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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